Terms of Service

Effective Date: February 24, 2026

Last Updated: February 24, 2026

Welcome to Mnemoss ("Service," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

1. Overview of the Service

Mnemoss is a SaaS platform that enables sales professionals to upload audio recordings of sales calls, automatically transcribe them, extract structured deal intelligence using artificial intelligence, and synchronize the results with third-party CRM platforms such as HubSpot and Notion.

2. Eligibility

You must be at least 18 years of age and capable of entering into a legally binding agreement to use the Service. By creating an account, you represent and warrant that you meet these requirements.

3. Account Registration

• •You must provide accurate and complete information during registration.
• •You are responsible for maintaining the confidentiality of your account credentials.
• •You are responsible for all activities that occur under your account.
• •You must notify us immediately of any unauthorized use of your account.

4. Subscription Plans & Billing

4.1 Plans

We offer the following subscription tiers, billed monthly:

4.2 Booster Packs

In addition to monthly subscriptions, you may purchase one-time "Booster Packs" to add processing hours to your account:

4.3 Billing

• •Subscription fees are charged in advance on a monthly recurring basis via Stripe.
• •Booster Packs are charged as one-time payments and are non-recurring.
• •All prices are listed in United States Dollars (USD).
• •You authorize us to charge the payment method on file for all applicable fees.

4.4 Usage Limits

• •Each plan includes a specified number of processing hours per billing cycle.
• •Usage is metered based on the audio duration of each uploaded call recording.
• •When your included hours are exhausted, you will be unable to process new recordings until you upgrade your plan or purchase a Booster Pack.
• •Unused hours do not roll over to the next billing cycle.

5. Free Tier

Users who have not purchased a subscription may access the Service with limited or no processing hours, depending on current availability. Free-tier access may be modified or discontinued at any time without notice.

6. Cancellation & Refunds

6.1 Cancellation

• •You may cancel your subscription at any time through the Stripe Customer Portal or by contacting us directly.
• •Upon cancellation, your subscription will remain active until the end of your current billing period.
• •After the billing period ends, your account will revert to the Free tier.

6.2 Refunds

• •Subscriptions: We do not provide prorated refunds for partial billing periods. If you cancel mid-cycle, you retain access until the period ends.
• •Booster Packs: Booster Pack purchases are non-refundable once hours have been consumed. If no hours from a Booster Pack have been used, you may request a refund within 7 days of purchase.
• •Refund requests should be sent to our support email.

7.1 Call Recording Consent

The Service facilitates the recording and processing of audio from various sources. You represent and warrant that you will comply with all applicable laws and regulations in your jurisdiction regarding the recording of calls and communications.

IMPORTANT: Certain jurisdictions (including several U.S. states such as California, Florida, and Illinois, as well as Quebec, Canada) require the "all-party consent" or "two-party consent" of everyone participating in a call before it can be legally recorded. You are solely responsible for providing any required notices and obtaining all necessary consents before using the Service to record or process any communication.

7.2 Prohibited Use

You agree not to:

• •Use the Service in violation of any applicable law or regulation.
• •Use the Service to process content that is illegal, defamatory, obscene, or otherwise objectionable.
• •Attempt to reverse-engineer, decompile, or disassemble any part of the Service.
• •Use automated tools (bots, scrapers) to access or interact with the Service outside of the provided interface.
• •Share, resell, or sublicense your account or access to the Service.
• •Interfere with or disrupt the integrity or performance of the Service.

8. Intellectual Property

8.1 Our IP

The Service, including its design, branding, source code, algorithms, and documentation, is the intellectual property of Mnemoss and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for its intended purpose.

8.2 Your Content

You retain all rights to the audio recordings, transcripts, and extracted data ("Your Content") that you upload or generate through the Service. By using the Service, you grant us a limited license to process Your Content solely for the purpose of providing the Service to you.

9. Data Processing & AI Disclaimer

9.1 Third-Party AI Services

The Service uses third-party artificial intelligence providers to transcribe and extract intelligence from your audio recordings. These providers may include, but are not limited to:

• •AssemblyAI — for audio transcription and diarization.
• •Google Gemini — for structured intelligence extraction.
• •Groq (Llama-3) — as a fallback extraction provider.

Your audio data and transcripts may be transmitted to these providers for processing. We do not control the data retention or processing policies of these third-party services. Please review their respective privacy policies for more information.

9.2 Accuracy Disclaimer

AI-generated transcriptions and extracted data are provided on an "as-is" basis. We do not guarantee the accuracy, completeness, or reliability of any AI-generated output. You are responsible for reviewing and verifying all extracted data before syncing it to your CRM or taking action based on it.

10. Third-Party Integrations

The Service integrates with third-party platforms including HubSpot, Notion, Slack, and Stripe. These integrations are provided for convenience, and we are not responsible for the availability, accuracy, or security of third-party services. Your use of these integrations is subject to the respective terms of service and privacy policies of those platforms.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• •The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express or implied.
• •We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
• •Our total aggregate liability arising out of or related to these Terms shall not exceed the total amount paid by you to us in the twelve (12) months preceding the event giving rise to the claim.
• •We are not responsible for any data loss, corruption, or unauthorized access to your content resulting from third-party service failures, network interruptions, or security breaches beyond our reasonable control.

13. Data Processing Addendum (DPA)

For users processing personal data of individuals in the European Union (EU) or United Kingdom (UK), the terms of our Data Processing Addendum ("DPA") shall apply and are incorporated herein by reference. Please contact us to receive a signed copy of our DPA.

14. Termination

We reserve the right to suspend or terminate your account at any time, with or without cause, and with or without notice. Upon termination:

• •Your right to use the Service will immediately cease.
• •We may delete your account data after a reasonable retention period (typically 30 days).
• •Any outstanding fees owed will remain due.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or an in-app notification. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of law provisions.

17. Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

17.1 Binding Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms, including the formation, interpretation, breach, or termination thereof, including whether the claims asserted are arbitrable, will be referred to and finally determined by arbitration in accordance with the Arbitration Act (Ontario). The place of arbitration shall be St. Catharines or Niagara Falls, Ontario.

17.2 Class Action Waiver

You and Mnemoss agree that any proceedings to resolve or litigate any dispute will be conducted solely on an individual basis. Neither you nor Mnemoss will seek to have any dispute heard as a class action, a representative action, or in any other proceeding in which either party acts or proposes to act in a representative capacity.

17.3 Small Claims Court

Notwithstanding the above, either party may elect to have a dispute heard in a small claims court in the Niagara Region, Ontario, if the claim is within the jurisdiction of such court.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

18. Contact

If you have any questions about these Terms, please contact us at:

Email: support@mnemoss.com

These Terms of Service are a draft and should be reviewed by qualified legal counsel before publication.